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Shipping Information

Interruption of Service: Online stores, USPS and UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks and natural disasters.

Economy shipping takes 3-10 business days and is not guaranteed.


Free Shipping on Orders of $50 or more*


RESTRICTIONS:

Free shipping DOES NOT apply to Low Cost Teapots or any customized items. Purchase orders are not eligible for free shipping.

Orders placed within the contiguous 48 US states only qualify for free shipping. We reserve the right to choose the shipping method based on cost. Typical delivery time for orders that qualify for free shipping is 3 to 10 business days.

Orders shipping to APOs, PO Boxes, Hawaii, Alaska, or any US Territory DO NOT qualify for free shipping.

We also offer all UPS services including 3 Day, 2 Day and Next Day Air (UPS delivery rates apply).


Shipping Times

Most orders that ship ground usually ship the same business day if placed before 2:00PM EST and the items are in stock. Orders that ship economy will ship within two business days if placed before 2:00PM EST and the items are in stock.

Expedited Shipping Information:
Deadline for orders requiring Next Day, 2 Day, or 3 Day delivery is 2:00 PM EST (Eastern Standard Time) for items in stock. Expedited orders placed after 2:00 PM will ship by the end of the next business day for items in stock. Next Day, 2 Day, or 3 Day orders placed on a Friday after 2:00 PM EST will ship the following Monday.

Shipping costs are calculated at time of checkout by our shopping cart, based on the weight of your order and the method of shipment.

We ship to all US States and US Territories only.


Transit time

Shipments are made by UPS, FedEx, or US mail from our warehouse in Pittsburgh, PA. The diagram below shows typical transits time by UPS. Days are business days from when we ship your order, and do not include weekend or holidays like Thanksgiving. Please add 1-2 working days from when you place your orders for us to process, package, and ship it.

We strive to ship within two business days. Sometimes a delay will occur if we are out of stock. Some items do list alternate shipping times on their specific web pages. Only expedited orders will be notified of a delay.

Delivery will not be made on a weekend unless special Saturday delivery is arranged. This service is available at an extra cost to certain areas specified by our carriers. Please contact us for availability to make arrangements.


You can email us at [email protected] or call 724-925-5600, 6 days per week, Monday-Friday 8:00 AM – 7:00 PM EST


UPS Ground Transit Map

 

 


Which Shipping Option is best?

UPS Ground - best if you are not in a rush and the shipment weighs more than 1 or 2 lbs. UPS has very good tracking. UPS ground reaches the entire continental US plus HI and AK. Do not use for APO or PO boxes

Economy – This method offers the best value but it does not provide a guaranteed delivery date. Orders are generally processed for shipment within 2 business days and transit time is 3-10 business days. Economy shipping will work for USPS PO Boxes, APO and FPO addresses. This will include shipping methods of UPS & FedEx Ground & USPS.

3 Day - Takes 3 days for delivery and costs more than Economy. This option is good if you are on the west coast and need your order within 3 days. 3 Day shipping is available to US only and cannot be used for APO or FPO addresses.

2 Day – Takes 2 days for delivery and costs much more than Economy. Orders shipped via this method arrive by the end of the second business day after shipping. 2 Day shipping is available to US only and cannot be used for APO or FPO addresses.

Next Day – Next Day shipping offers guaranteed overnight delivery for day-definite shipments. Next Day shipping is available to US only and cannot be used for APO or FPO addresses.

 

Alaska, Hawaii and APO Addresses

Shipments to Hawaii and Alaska can now be shipped by Economy. In some cases our shipping calculator may underestimate the actual shipping costs if the package is oversized. In this case we will notify you of any additional charges before shipping. You may cancel your order at this point without penalty.

We offer International Shipping

When you are on the Shopping Cart (My Cart) page, click on the "International Checkout" button on the right of the screen. From there you can obtain the cost for shipment.

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