English Tea Store - Wholesale Inquiry

Thank you for your interest in becoming an English Tea Store Wholesale Customer! If you're looking to elevate your business with premium teas, tea accessories, candies, snacks and other tea time essentials, English Tea Store is happy to help your business embark on a tea journey. All wholesale customers must have either a valid Sales Tax ID number, a business license, or a resale certificate.

We have flexible payment options available such as credit card or you may open an account using our credit application (click here for credit application).

Please fill out the inquiry form below and our dedicated Wholesale Team will reach out promptly. Once your inquiry has been received, they will assist you in the set up process, answer questions about our products and pricing to ensure that you have a seamless wholesale experience. At English Tea Store, we value the relationships we build with our wholesale partners no matter the size. We are committed to meeting your business needs to spread the joys of tea drinking! Contact us today to explore the world of teas and tea time products with English Tea Store.

Wholesale Contact Information:



How It Works

  • 🛠️ 1. Approval & SKU Submission

    • Approved Accounts Only.
    • Email your exact website SKUs and quantities directly to your assigned representative.

  • ⏱️ 2. Quotes & Turnaround Time to Process

    • Turnaround Time: Standard orders and quote requests take 1 to 3 days to process
    • Quote Expiration: Because inventory moves rapidly, quote requests are valid for 3 days.
    • Account Reviews: Accounts are subject to a yearly performance review to evaluate active program eligibility

  • 💳 3. Pricing, Exclusions, & Minimums

    • Order Minimums: New accounts require a $500 opening order. To maintain active standing, standard orders must meet a $300 threshold or incur a $25 small-order fee.
    • Price-Locks: Fixed price-locking is available for automated ordering setups or volume commitments. .
    • No Double Discounting: Wholesale orders are already heavily discounted and are not eligible for retail promo codes or free shipping incentives.
    • Clearance: Closeout, clearance, and sale items are not eligible for wholesale discounts.

  • 🏦 Tax Exemption, Shipping, & Final Sales Tax Documentation

    • Tax Documentation: Valid State Resale or Tax Exemption Certificates must be provided prior to your first order. Sales tax cannot be refunded or credited after an invoice is processed.
    • Order Locks: Once an order enters active processing, it cannot be canceled or modified. After delivery, returns or exchanges for eligible items must follow our standard return policies and guidelines.

  • 🚚Freight Logistics (Parcel vs. LTL)

    • Weight Limits: Orders under 150 lbs. ship via standard ground (UPS/FedEx).
    • Orders exceeding 150 lbs. must ship via LTL Freight on pallets.
    • B2B Vendor Drop-Ships: Select items ship directly from third-party manufacturers.
    • Delivery Responsibility & Refusal: If a shipment is returned to our facility because the carrier could not deliver the customer will be charged a separate shipping and handling fee to process and re-ship the order.

  • 🤝Payment Methods and Payment Terms

    • Payment Methods: Major credit cards are accepted for all transactions. There are no processing fees
    • Net 30 Terms: Corporate Net30 terms may be requested after 30 days of active account history, subject to consistent order volume, order cadence, and credit approval.

Frequently Asked Questions

Q: Can I order from all brands under one account?
A: Yes! You can access all of our brands with one account, though separate orders are required per brand due to varying warehouse fulfillment centers.
Q: Why hasn't my rep given me a status update on my pending order?
A: To ensure maximum fulfillment speeds, our order tracking process is fully automated, meaning reps do not have access to manual updates while orders are in progress. To keep you informed, your rep will define your estimated lead time upfront, and an automated tracking link will be emailed directly to you the moment your order is ready to ship.
Q: Can I change or add items to an order once it is placed?
A: No. Orders enter active processing immediately and cannot be modified or canceled. Please double-check your delivery addresses, SKUs, and quantities with your rep before finalizing payment. If a shipment is returned to us due to a delivery failure, a separate shipping and handling fee will be charged to process and re-ship your order.
Q: What happens if my order doesn't meet the $300 minimum?
A: Standard wholesale orders that fall below the $300 threshold will automatically incur a $25 small-order fee. If you need to hit the threshold to avoid the fee, your rep can help you find comparable items or fast-moving stock to add to your order.
Q: Do you offer drop-shipping or blind-shipping services?
A: Yes! We can drop-ship or blind-ship orders directly to your customers. To cover the specialized handling required for multiple addresses, a $4.00 administrative fee is applied per order, and each distinct shipment must meet a $100.00 minimum per destination. Your rep can help you coordinate your address list and set up your shipments.
Q: How do I submit my tax exemption certificate?
A: Please email a valid copy of your State Resale or Tax Exemption Certificate to your assigned rep before placing your first order. Per company policy, sales tax cannot be refunded or credited once an invoice has been processed.
Q: What should I do if my shipment arrives damaged or is missing items?
A: You must report any shipping shortages, damages, or incorrect items in writing to your rep within two (2) business days of delivery. Documented claims submitted outside of this 48-hour window cannot be honored.
Q: How do I apply for Net30 credit terms?
A: After maintaining an active account with consistent volume for your initial 30 days, request a credit application from your rep for our finance department to review.