Q: Can I order from all brands under one account?
A: Yes! You can access all of our brands with one account, though separate orders are required per brand due to varying warehouse fulfillment centers.
Q: Why hasn't my rep given me a status update on my pending order?
A: To ensure maximum fulfillment speeds, our order tracking process is fully automated, meaning reps do not have access to manual updates while orders are in progress. To keep you informed, your rep will define your estimated lead time upfront, and an automated tracking link will be emailed directly to you the moment your order is ready to ship.
Q: Can I change or add items to an order once it is placed?
A: No. Orders enter active processing immediately and cannot be modified or canceled. Please double-check your delivery addresses, SKUs, and quantities with your rep before finalizing payment. If a shipment is returned to us due to a delivery failure, a separate shipping and handling fee will be charged to process and re-ship your order.
Q: What happens if my order doesn't meet the $300 minimum?
A: Standard wholesale orders that fall below the $300 threshold will automatically incur a $25 small-order fee. If you need to hit the threshold to avoid the fee, your rep can help you find comparable items or fast-moving stock to add to your order.
Q: Do you offer drop-shipping or blind-shipping services?
A: Yes! We can drop-ship or blind-ship orders directly to your customers. To cover the specialized handling required for multiple addresses, a $4.00 administrative fee is applied per order, and each distinct shipment must meet a $100.00 minimum per destination. Your rep can help you coordinate your address list and set up your shipments.
Q: How do I submit my tax exemption certificate?
A: Please email a valid copy of your State Resale or Tax Exemption Certificate to your assigned rep before placing your first order. Per company policy, sales tax cannot be refunded or credited once an invoice has been processed.
Q: What should I do if my shipment arrives damaged or is missing items?
A: You must report any shipping shortages, damages, or incorrect items in writing to your rep within two (2) business days of delivery. Documented claims submitted outside of this 48-hour window cannot be honored.
Q: How do I apply for Net30 credit terms?
A: After maintaining an active account with consistent volume for your initial 30 days, request a credit application from your rep for our finance department to review.