Terms and Conditions of Service
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By Mail:
Online Stores, Inc.
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672
By Phone:
Toll Free: 1-877-734-2458
By Email:
Please Note: emails are answered in the order they are received, within 2-3 business days.
sales@onlinestores.com
We send out promotional offers about once every 2 months to existing customers and members of our mailing list. Offers often include free shipping coupons or special discounts.
We respect your privacy:
We will not sell or rent your information to anyone. Your information you provide us will be used to communicate the status of your order. We may also send you information on promotional offers at our store in the future. All such messages have an unsubscribe link, and any request for removal will be respected and acted on immediately. More about our privacy policy.
Website and Phone:
We accept all Major Credit Cards. You can either order online through our secure website or call us 724-925-5600 or toll free 1-877-734-2458.
Mail Order:
We accept mail orders if paying by check or money order.
Click here to download and print our order form in Adobe© Acrobat format.
(This form is for mail orders only.)
Please fill out our order form and send it along with a check or money order to:
Online Stores, Inc.,
ATTN: Mail Order Dept.
1000 Westinghouse Drive,
Suite 1
New Stanton, PA 15672
*Remember to include shipping costs when sending a mail order.
To do this, simply add the items you wish to order to your online shopping cart. When you are finished shopping, click the SHOPPING CART link in the top navigation to view your cart. From the shopping cart page you can choose the shipping method you want and caculate the shipping costs. Indicate on your order form which shipping method you chose and the shipping cost.
Our customer service center is available Monday through Thursday from 8:00 AM to 7:00 PM and Fridays from 8:00 AM to 5:00 PM Eastern Standard Time.
To check on the status of your order please email us at support@onlinestores.com or call us toll free 877-734-2458.
Please Note: emails are answered in the order they are received, within 2-3 business days.
We do not charge sales tax on any orders except for shipments to the state of Pennsylvania. PA does not charge sales tax on food items, all other items such as teapots, tea chests, etc., are consider taxible in the state of Pennsylvania.
Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. Once a mail order is received and processed it cannot be canceled or changed for any reason. If a delivery attempt is made and a package is refused you will be charged a penalty that may include, but not limited to extra shipping charges.
*Please note: Substitution may occur according to availability.NEXT DAY AIR must be chosen for all clotted cream, candy, and cookies with chocolate during the months of March through October to guarantee the items will arrive to you in good condition. We do pack ice packs with these items however, it only lasts 24-48 hours. If you choose not to send your candy and chocolate NEXT DAY AIR, Online Stores, Inc. will not be responsible for the condition in which your candy or chocolate arrives to you. We will not authorize any reshipping nor will we authorize any credits to replace melted chocolate or candy if you do not choose NEXT DAY AIR. Please be aware we will not ship candy or chocolate via Next Day Air on Fridays and we will not ship Second Day Air after Wednesday, if you choose ground shipping your product will only ship Monday through Wednesday depending on which part of the USA you live in. We will not guarantee the condition of candy and chocolate that ships to and APO or to Canada.
Proof read your order carefully. Shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.
If you ship to a P.O. Box with no street address, and you select a shipping method other than USPS, you can be charged an additional fee of $10.00 per package for ground shipping, and $15.00 per package for any express shipping service. Online Stores Inc. also reserves the right to change your shipping method to USPS Priority Mail at our discretion.
If your address is invalid and any correction needs to be made by Online Stores Inc. or any of our carriers, you can be charged an additional fee of $10.00 per package for ground or economy service and $15.00 per package for any express shipping service.
Undeliverable & Refused Packages
If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address you will be charged a penalty that may include, but not limited to extra shipping charges. Please proof read your order before finalizing.
WASHING OR DEFACING ANY ITEM PURCHASED FROM ONLINE STORES, INC AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE
DEFECTS: Defective items must be reported within 14 days of receipt. Online Stores,Inc. will exchange the defective item(s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. Online Stores, Inc. will not be liable for defective items NOT reported within the 14 day policy.
Food products and candy are not returnable. Opened tea is not returnable.
You can return unused goods within 14 days of receipt for any reason. We will credit you the full amount of the goods value but not the shipping charges.
Return Shipping Address:
Please ship all products to our warehouse.
Online Stores, Inc.
1000 Westinghouse Dr.
Suite 1
New Stanton, PA 15672
From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Online Stores, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Shipping Times We ship to all US States, US Territories, and to Canada only. See our shipping information page for more details
Most orders usually ship by the end of the next business day.(Effective 03/09/2007) Deadline for orders requiring UPS Next Day, 2nd Day, or 3 Day Select delivery is 2:00 PM EST (Eastern Standard Time) for items in stock. Orders placed after 2:00 PM will ship by the end of the next business day for items in stock. UPS Next Day, 2nd Day, or 3 Day Select orders placed on a Friday after 2:00 PM EST will ship the following Monday.
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Orders over $75.00 qualify
for FREE Shipping Within the Continental USA. This applies to UPS
Ground, First Class and Priority Mail. We reserve the right to
choose the shipping method based on cost.
Free shipping does not apply to custom items. We also offer all UPS services including 3 Day, 2 Day and Next Day Air at cost. |
