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Customer Service

Terms and Conditions of Service


How can I place an order?

Website and Phone:
We accept Visa, MasterCard, American Express, and Discover. You can either order online through our secure website or call us 724-925-5600 or toll free 1-877-734-2458.

Mail Order:
We accept mail orders if paying by check or money order.
Click here to download and print our order form
in Adobe© Acrobat format.
(This form is for mail orders only. Do not use this form for wholesale.)

Please fill out our order form and send it along with a check or money order to:

Online Stores, LLC.,
ATTN: Mail Order Dept.
1000 Westinghouse Drive, Suite 1
New Stanton, PA 15672

*Remember to include shipping costs when sending a mail order. This cost can be determined by calling our customer service (1-877-734-2458) or using the website procedure below.
To do this, simply add the items you wish to order to your online shopping cart. When you are finished shopping, click the SHOPPING CART link in the top navigation to view your cart. From the shopping cart page you can choose the shipping method you want and calculate the shipping costs. Indicate on your order form which shipping method you chose and the shipping cost.


Hours of Operation

Our customer service center is available Monday-Friday 8:00 AM – 7:00 PM EST


Order Status

To check on the status of your order please email us at support@onlinestores.com or call us toll free 1-877-734-2458.

Emails are answered within 1 business day.


Sales Tax

We do not charge sales tax on any orders except for shipments to the states of Pennsylvania and Nevada. Pennsylvania does not charge sales tax on food or clothing items. Nevada does not charge sales tax on food items.


Canceling/Changing Orders

Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.


Shipping Candy and Items Containing Chocolate:

In order to ensure that our chocolate, cookies with chocolate, and clotted cream products will arrive to your door in good condition, we suggest that you choose Next Day for your shipping method during the summer months (March-October).

Due to estimated time in transit, we do not recommend shipping these perishable items to APO or Canadian addresses.

For further information or advice on shipping these perishable products, please contact our Customer Service Department at 1-877-734-2458.

During the summer months (March-October), in order to ensure that your order does not sit and perish at a hot shipping facility or truck over a weekend, we will only ship out orders containing chocolate, cookies with chocolate, or clotted cream products Monday through Thursday, regardless of shipping method. Ice packs are shipped with these products but they are only effective for 24-48 hours.

Please note:

  • Next Day orders containing perishables placed on Fridays will ship the following Monday.
  • Second Day orders containing perishables placed on Thursdays or Fridays will ship the following Monday.
  • Three Day or Economy orders placed on Wednesdays, Thursdays, or Fridays will ship the following Monday.

Inaccuracy Disclaimer

From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Online Stores, LLC. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).


Shipping Times

Most orders usually ship the same business day if placed before 2:00PM EST and the items are in stock. Deadline for orders requiring Next Day, 2nd Day, 3 Day, or Ground delivery is 2:00 PM EST (Eastern Standard Time) for items in stock. Orders placed after 2:00 PM will ship by the end of the next business day for items in stock. Next Day, 2nd Day, or 3 Day orders placed on a Friday after 2:00 PM EST will ship the following Monday. Delivery will not be made on a weekend unless special Saturday delivery is arranged. This service is available at an extra cost to certain areas specified by our carriers. Please contact us for availability to make arrangements at 1-877-734-2458. Orders that ship economy will ship within two business days if placed before 2:00PM EST and the items are in stock.

We ship to all US States and US Territories only.

See our shipping information page for more details

Contact Us

By Mail:
Online Stores, LLC
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672

By Phone:
Toll Free: 1-877-734-2458 or 724-925-5600 (Monday-Friday 8:00 AM – 7:00 PM EST)

By Email:
Emails are answered within 1 business day.
Order information or general customer service: Contact Support